Typically requires 2 years of experience in human resources or 5 years in customer service.
Knowledge, Skills & Abilities Required:
Ability to communicate effectively over the phone and in writing with all levels within the organization demonstrating a high level of integrity, ethics and customer service.
Active listening skills with the ability to ask probing questions to aid in problem solving and issue escalation.
Ability to work effectively in high-pressure situations that require sound decision making and may involve confidential or sensitive matters.
Critical thinking and multi-tasking in a high-volume environment.
High sense of urgency for meeting commitments and completing assignments.
Demonstrated knowledge and understanding of Human Resources functions within an organization
Ability to consistently deliver high quality customer service in a professional manner.
Strong computer skills, including Microsoft Office, human capital management systems, case management and knowledge management tools.
Detailed oriented with ability to function well in stressful situations.
Physical Requirements and Working Conditions:
This position requires travel so will be exposed to road, weather and travel hazards.
Operates all equipment necessary to perform the job.
Exposed to normal office environment.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
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Human Resources at Advocate Aurora
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Advocate Aurora Health is committed to diversity and inclusion every single day and in everything we do. Diversity lives in the differences, great and small, that matter to us and make each of us unique - from our age and the color of our skin, to our abilities and the things we believe in. We know that empowering our differences inspires creativity that leads to innovative solutions - for our team members, consumers and communities. And because health care is built upon relationships, it's important for the people we serve to be able to trust us to meet their unique needs. By cultivating an atmosphere of acceptance and compassion, we create a welcoming environment where our patients can heal, our team members can thrive and our business can grow. As a team member, working in a diverse setting allows you the chance to grow in ways that will broaden your perspective to deliver the best possible patient care.