The Human Resource Sr. Manager leads and directs the routine functions of the Human Resources (HR) Department including administering performance and compensation programs (Focal Point and the quarterly incentive), supporting benefit and wellness initiatives, enforcing company policies and practices, and spear-heading HR initiatives to support business operations. The HR Sr. Manager works with programs to promote Corporate Learning and Development opportunities or create programs and training where needed. The HR Sr. Manager oversees all HR-aspects of the onboarding and offboarding processes.
Participates in recruiting, interviewing, hiring, and training new staff for the Department;
Oversees the team's daily workflow, provides support and guidance where needed and addresses escalated issues;
Provides constructive and timely performance evaluations of assigned staff;
Provides support and guidance to team members, management, and other staff when complex, specialized, and sensitive questions and issues arise;
Oversees HR functional areas such as onboarding and offboarding of program staff, initiating/triaging reasonable accommodation and leave requests, conducting investigations, supporting Corporate HR initiatives (e.g., annual open enrollment, policy changes, etc.);
Creates learning and development programs and initiatives that provide internal development opportunities for employees;
Partners with the HR Director and program leaders to understand and execute the programs' human resource and talent strategy, particularly as it relates to current and future talent needs, retention, and succession planning;
Collaborates with the HR Director and HR Sr. Recruiting Manager to ensure department resources are appropriately aligned to business needs;
Responsible for Department record-keeping and responding to audit requests
Completes regular and ad-hoc reports
Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law and communicates changes to the team;
Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance;
Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position;
Performs other duties as may be assigned by Management
Required: Bachelor's degree from an accredited college or university required, equivalent experience considered in lieu of degree
Preferred: Bachelor's Degree or higher, college degree in the field of Human Resources
Required: Minimum seven (7) years of experience in human resources field; 3 years management experience with demonstrated track record managing human resources staff; demonstrated track record of recruitment and benefits administration experience
Preferred: Experience managing Human Resources staff supporting clinical or call center business operations; experience managing an HR team that supports large organizations / high headcounts; experience with Workday, iCIMs and Smartsheet
Self-starter with a sense of urgency and the ability to work in fast-paced, complex, and deadline-driven environment
Ability to complete assignments with attention to detail and a high degree of accuracy
Strong interpersonal skills including tact, diplomacy and flexibility to work effectively with all members of the organization
Ability to work as a team member, as well as independently
Demonstrated ability to communicate information clearly and accurately both verbally and in writing
Strong negotiation and conflict resolution skills
Demonstrated ability to write clear and concise communications including memoranda, reports and other written documents
Extensive knowledge of human resources best practices
Ability to navigate multiple databases, collaborative worksites and communication portals on a daily basis to meet business objectives
Thorough knowledge of employment-related laws and regulations
Ability to establish priorities and manage multiple activities to meet business objectives
Capable of explaining complex issues and policies to all levels of staff in a clear and concise manner
Training development and delivery skills preferred
Work Schedule: Full-time; Monday-Friday, Eastern Standard Time
Work Location: Hybrid; able to occasionally be onsite at offices in Lower Manhattan
Technology Requirements: Must have own smartphone and high-speed internet. Incumbent will be provided company-issued laptop
The Sr. Human Resources Manager is responsible for overseeing all human resources functions to ensure high quality and effective human resources operations and administration.
Essential Duties and Responsibilities:
- Provide oversight for all human resources functions and serve as the corporate interface for the coordination of all human resources and payroll activities. - Direct recruitment and hiring efforts to maintain compliance with company policies and meet departmental needs; provide information and assistance to job applicants. - Develop, update and communicate human resources policies and procedures
- Track employee satisfaction initiates processes to improve employee satisfaction and make certain employee grievances are addressed in a timely manner. -Maintain personnel data including employment and other pertinent information and maintain the privacy and security of employee information, files, and performance reviews. - Participate in the development, delivery, and coordination of training activities at all levels to make certain that staff are knowledgeable regarding the critical functions of their job, as well as corporate requirements pertaining to human resources. - Review and make recommendations on salary, bonuses, and awards. - Oversee the development and distribution of human resources reports. - Provide direct supervision for the Human Resources department and provide staff and management counseling. -Perform other duties as assigned by management.
-Bachelor's degree from an accredited college or university required, equivalent experience considered in lieu of degree - Minimum seven (7) years of experience in the human resources field - 3 years supervisory experience; demonstrated track record managing human resources staff
- Demonstrated track record of recruitment and benefits administration experience - Experience managing human resources activities for health and human services call centers - Extensive knowledge of personnel and human resources practices; excellent organizational, written, and verbal communication skills - Ability to perform comfortably in a fast-paced, deadline-oriented work environment - Ability to successfully execute many complex tasks simultaneously - Ability to work as a team member, as well as independently - Ability to use a personal computer - Mastery of basic Human Resources core principles - Excellent training development and delivery skills - PHR/SPHR certification preferred
- Strong analytical skillset and experience leading and executing complex research and project initiatives - Strong attention to detail - Excellent written and oral communication skills - Ability to perform comfortably in a fast-paced, deadline-oriented work environment - Ability to successfully execute many complex tasks simultaneously the ability to work independently as well as in a team environment - Proficiency in MS Office software required (Excel, Word, and PowerPoint)
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.
EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Maximus compensation is based on various factors including but not limited to a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation shall be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation.